NAU publications by CHER
Faculty & staff publications
NAU faculty and staff have the opportunity to publish their findings and knowledge as authors. CHER has many researchers that have been cited multiple times in major publications for their great work. The Center for Health Equity Research has accumulated all faculty publications into one, easy to navigate database.
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Panzera, Anthony D; Bryant, Carol A; Hawkins, Fran; Goff, Rhonda; Napier, Ashley; Schneider, Tali; Kirby, Russell S; Coulter, Martha L; Sappenfield, William M; Baldwin, Julie A; O'Rourke, Kathleen Mapping a WIC Mother's Journey: A preliminary analysis Journal Article Social Marketing Quarterly, 23 (2), pp. 1-17, 2017. @article{Panzera2017, title = {Mapping a WIC Mother's Journey: A preliminary analysis}, author = {Anthony D Panzera and Carol A Bryant and Fran Hawkins and Rhonda Goff and Ashley Napier and Tali Schneider and Russell S Kirby and Martha L Coulter and William M Sappenfield and Julie A Baldwin and Kathleen O'Rourke}, url = {http://journals.sagepub.com/doi/full/10.1177/1524500417692526}, year = {2017}, date = {2017-02-21}, journal = {Social Marketing Quarterly}, volume = {23}, number = {2}, pages = {1-17}, abstract = {While the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides numerous benefits to many enrolled families across the United States, including access to nutritious foods, some recent drops in maternal participation in Kentucky resulted from failures to retrieve those benefits. We explored perceived benefits of and encountered barriers to food benefit retrieval. Journey mapping included direct observations of client appointments, clinic lobby areas, and a shopping experience and was augmented with focus groups conducted in two urban and two rural areas. Major touchpoints before WIC appointments, during those appointments at clinics, and after appointments when redeeming food benefits were identified. Across touchpoints, mothers identified childcare, transportation issues, long waits, confusion regarding eligibility, problems scheduling appointments, and stigma as barriers to their ability to retrieve food instruments. Despite these barriers mothers value the benefits of WIC, especially access to healthy foods, infant formula, and nutrition education. This work demonstrates a method by which WIC mothers’ experiences shed light on client service shortfalls and possible opportunities to improve client services.}, keywords = {}, pubstate = {published}, tppubtype = {article} } While the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides numerous benefits to many enrolled families across the United States, including access to nutritious foods, some recent drops in maternal participation in Kentucky resulted from failures to retrieve those benefits. We explored perceived benefits of and encountered barriers to food benefit retrieval. Journey mapping included direct observations of client appointments, clinic lobby areas, and a shopping experience and was augmented with focus groups conducted in two urban and two rural areas. Major touchpoints before WIC appointments, during those appointments at clinics, and after appointments when redeeming food benefits were identified. Across touchpoints, mothers identified childcare, transportation issues, long waits, confusion regarding eligibility, problems scheduling appointments, and stigma as barriers to their ability to retrieve food instruments. Despite these barriers mothers value the benefits of WIC, especially access to healthy foods, infant formula, and nutrition education. This work demonstrates a method by which WIC mothers’ experiences shed light on client service shortfalls and possible opportunities to improve client services. |
2017 |
Panzera, Anthony D; Bryant, Carol A; Hawkins, Fran; Goff, Rhonda; Napier, Ashley; Schneider, Tali; Kirby, Russell S; Coulter, Martha L; Sappenfield, William M; Baldwin, Julie A; O'Rourke, Kathleen Mapping a WIC Mother's Journey: A preliminary analysis Journal Article Social Marketing Quarterly, 23 (2), pp. 1-17, 2017. @article{Panzera2017, title = {Mapping a WIC Mother's Journey: A preliminary analysis}, author = {Anthony D Panzera and Carol A Bryant and Fran Hawkins and Rhonda Goff and Ashley Napier and Tali Schneider and Russell S Kirby and Martha L Coulter and William M Sappenfield and Julie A Baldwin and Kathleen O'Rourke}, url = {http://journals.sagepub.com/doi/full/10.1177/1524500417692526}, year = {2017}, date = {2017-02-21}, journal = {Social Marketing Quarterly}, volume = {23}, number = {2}, pages = {1-17}, abstract = {While the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides numerous benefits to many enrolled families across the United States, including access to nutritious foods, some recent drops in maternal participation in Kentucky resulted from failures to retrieve those benefits. We explored perceived benefits of and encountered barriers to food benefit retrieval. Journey mapping included direct observations of client appointments, clinic lobby areas, and a shopping experience and was augmented with focus groups conducted in two urban and two rural areas. Major touchpoints before WIC appointments, during those appointments at clinics, and after appointments when redeeming food benefits were identified. Across touchpoints, mothers identified childcare, transportation issues, long waits, confusion regarding eligibility, problems scheduling appointments, and stigma as barriers to their ability to retrieve food instruments. Despite these barriers mothers value the benefits of WIC, especially access to healthy foods, infant formula, and nutrition education. This work demonstrates a method by which WIC mothers’ experiences shed light on client service shortfalls and possible opportunities to improve client services.}, keywords = {}, pubstate = {published}, tppubtype = {article} } While the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides numerous benefits to many enrolled families across the United States, including access to nutritious foods, some recent drops in maternal participation in Kentucky resulted from failures to retrieve those benefits. We explored perceived benefits of and encountered barriers to food benefit retrieval. Journey mapping included direct observations of client appointments, clinic lobby areas, and a shopping experience and was augmented with focus groups conducted in two urban and two rural areas. Major touchpoints before WIC appointments, during those appointments at clinics, and after appointments when redeeming food benefits were identified. Across touchpoints, mothers identified childcare, transportation issues, long waits, confusion regarding eligibility, problems scheduling appointments, and stigma as barriers to their ability to retrieve food instruments. Despite these barriers mothers value the benefits of WIC, especially access to healthy foods, infant formula, and nutrition education. This work demonstrates a method by which WIC mothers’ experiences shed light on client service shortfalls and possible opportunities to improve client services. |